How a Packaging Company Launched a Production-Ready AI Chatbot in 3 Months with Evee AI

From Manual Responses to 24/7 AI Customer Support — Faster, Smarter, and Scalable

In the packaging industry, product variation is high and customer queries are constant. From material specs to custom order tracking, support teams are often overwhelmed by repetitive questions — slowing down response times and impacting customer satisfaction.

That’s exactly what one of our clients, a leading custom packaging company, was facing when they approached Evee AI.

They needed a solution that could:

• Handle thousands of daily customer questions
• Deliver instant, accurate responses 24/7
• Understand product variations and complex requirements
• Seamlessly integrate into their existing support channels

The goal? Launch a fully functional AI chatbot for their customer support team — ready for production use — within 3 months.

🤖 The Challenge

The client’s support team was spending countless hours answering routine product and service questions:

“Can I customize the size of this box?”

“What’s the turnaround time for eco-materials?”

“Can I print logos in metallic colors?”

“Where’s my shipment?”

Even with a large help center, users preferred direct interaction. But scaling human support wasn’t feasible.

They needed a smart chatbot that could:

• Understand product details and variations
• Answer both technical and logistical questions
• Escalate edge cases to human agents
• Be deployed across their website and WhatsApp

🚀 Evee AI’s AI Integration Solution

Evee AI specializes in custom AI agent integration — helping businesses build and deploy intelligent assistants tailored to their domain and systems.

What We Did:

• 📦 Knowledge Integration: We ingested thousands of SKUs, FAQs, pricing rules, and logistics workflows into a structured knowledge base.
• 🧠 Custom NLP Training: The AI was fine-tuned to understand industry-specific terminology in packaging, materials, printing techniques, and fulfillment.
• 🌐 Multi-Platform Support: The chatbot was integrated into the company’s website and WhatsApp channel using real-time APIs.
• 🛠️ No-Code Management Tools: Admins could update the chatbot’s knowledge without technical support — keeping responses fresh and accurate.
• 🧪 Human-in-the-Loop Testing: All AI outputs were reviewed during onboarding to ensure tone, accuracy, and escalation behavior met the company’s standards.

📈 The Results: AI Support That Feels Human

In just 12 weeks, Evee AI delivered a fully functional, production-ready chatbot that now handles:

• 📊 Over 70% of inbound customer support queries autonomously
• ⚡ Instant response times, available 24/7
• 🔄 Seamless hand-off to human reps for complex cases
• 🧾 Product-specific recommendations for materials, sizes, and printing

The result? Happier customers, reduced support overhead, and a scalable support solution ready for growth.

💬 Client Feedback

“Evee AI’s team truly understood both our technical and business needs. They didn’t just give us a generic chatbot — they built a custom support AI that knows our product catalog better than most of our reps. And they did it all in 3 months.”

The chatbot has since become a core part of their digital customer experience, and the client is now exploring multilingual and sales support expansion.

🔍 Why Companies Choose Evee AI for Custom AI Agents

• ⚙️ Tailored integration, built around your business workflows
• ⏱️ Rapid development cycles — go from spec to production in as little as 3 months
• 🧠 Industry-specific AI tuning for accuracy and trust
• 💬 Omni-channel support — website, chat, WhatsApp, Telegram, and more
• 🔐 Privacy-first architecture that ensures secure data handling

👇 Let’s Build Your AI Assistant

Ready to add intelligent automation to your business — without compromising quality or customer experience? Evee AI builds production-ready AI agents that fit your needs, your workflows, and your brand.